Refund policy
Returns and Refunds
At Rawcroft, every return is handled personally. If you're not fully satisfied with your order, we're here to make it right.
How Can You Return Your Order?
You have 30 days after receiving your item to request a return. To be eligible, your item must be unused, in its original condition, and preferably in the original packaging.
Here's how to start a return:
- Email us at support@rawcroft.com with your order number and a brief explanation.
- We'll confirm within 24 hours with the return address based on where your order shipped from.
- Once approved, securely package the item and ship it to the address we provide.
- Share the tracking number with us so we can follow your return.
Return Shipping Costs
If the return is your decision, such as ordering the wrong size, return shipping costs are your responsibility.
If the return is due to our mistake, such as a damaged or incorrect item, we'll cover the return shipping or provide a prepaid label.
Refunds
Once we've received and inspected your return, we'll process your refund within 7 to 10 business days to your original payment method. If it hasn't shown up after 15 business days, email us at support@rawcroft.com.
Cancellations
You may cancel your order within 1 hour of placing it for a full refund. Email support@rawcroft.com with your order number and "Cancellation" in the subject line. Once an order has shipped we can no longer cancel it.
Damaged or Incorrect Products
If your item arrives damaged or isn't what you ordered, email support@rawcroft.com within 14 days. Include clear photos of the item. We'll send a free replacement. If the replacement is also damaged, we'll refund you in full.
Missing Package?
If your order hasn't arrived or has gone missing in transit, contact us before applying any refund policy. We'll always resend a new package first to make sure you receive what you ordered.
For anything else, we're just an email away: support@rawcroft.com